It’s our vision to make the years you spend here the best years of your life.

We are a family owned company and are committed to upholding values like trust, honesty and compassion which we were raised to believe in.

This means you will be treated with courtesy and have your rights respected by us.

We have full confidence that you will love being a part of The Hill community. However should your circumstances change and you wish to move out of your new home then we will provide a 6-month money back guarantee. We will resell your home and repay your entry payment in full.*

You will have peace of mind knowing how confident we are that you will be more than happy with your decision to move into The Hill.

If you change your mind within 15 working days of approving an ORA, we will cancel the agreement and refund your deposit in full.

This gives you the opportunity to change your mind if your circumstances change and you decide it is better if you do not proceed.

Continuity of care is also very important to us at the The Hill Pukekohe.

As part of our continuum of care, existing residents will have priority access to our care residence, which will be dependent on meeting our admission criteria and the availability of a suitable care suite.

If a suitable suite isn’t available, we’ll support you and your family to find an alternative solution.

We guarantee there are no hidden costs when we on-sell your occupation right for your home.

We will provide FREE of charge the services required to onsell your occupation right for the home, ie sales, administration, marketing, and refurbishment (except where there is more than fair wear and tear to the home).

We guarantee the amount repaid to you will not be affected by any decline in the value of your occupation right for the home.

This gives you certainty that you will not be exposed to any capital loss on resale of your occupation right for the home, regardless of the state of the housing market at the time.

The village contribution ‘payment’ is capped at 30% of the entry payment.

This fee among other things is your contribution to the ongoing maintenance and management of your home and the village community.

We will not adjust the weekly fees by more than CPI (consumer price index) each year, regardless of any changes to the operating costs of the village. This gives you certainty about your living costs.

When you permanently move out and your home is available, your weekly fees and village contribution accruals stop.

We consider it our responsibility to cover these costs for you while we are in the process of onselling your ORA for your home.

In the unlikely event that we could not rebuild the home you occupy following destruction of the home, we will pay back your entry payment with no deduction of village contribution.

This gives you certainty that you can move on following a natural disaster.